Products reach the end of their life cycles for a number of reasons. Market demands and technological innovations drive some changes. Some products are simply replaced by functionally richer technology. While this is an established part of overall product life cycles, Smart Vision Lights recognizes the need to review how end-of-sale and end-of-life milestones impact networks. With that in mind, we have created an end-of-life policy to help customers better manage the transition and better understand the role that Smart Vision Lights can play in the migration to alternative platforms and technology.
The product obsolescence policy applies only to end-of-life and end-of-sale announcements made during or after January 2016 for all Smart Vision Lights product lines. The policy does not apply to products that are already subject to an end-of-life or end-of-sale announcement.
The general policy guidelines are:
- As a general rule, Smart Vision Lights will provide 30 days’ notice of the affected product’s end-of-sale date and/or the last day when the affected product can be ordered. This notice will appear on the Smart Vision Lights.com site, and we encourage you to visit this site regularly as it contains useful information regarding Smart Vision Lights end-of-life program. Sign up at the Smart Vision Lights Notification Service to receive notifications.
- Access to Smart Vision Lights Technical Assistance Center (TAC) will be available between the hours of 8:00 a.m. and 5:00 p.m. ET, Monday through Friday.
- Warranty replacement parts will be replaced with the closest replacement product. Please contact Customer Service for a Return Materials Authorization (RMA).
Here is an explanation of some of the terms that we have used in this notice:
End-of-product life cycle : A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End-of-sale date: The last date to order the product through Smart Vision Lights point-of-sale mechanisms. The product is no longer for sale.
Hardware: The physical product and its physical components.