End of Product Life Cycle: Overview
Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Smart Vision Lights Systems recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the Smart Vision Lights products in their networks. With that in mind, we have set out below Smart Vision Lights end-of-life policy to help customers better manage their end-of-life transition and to understand the role that Smart Vision Lights can play in helping to migrate to alternative Smart Vision Lights platforms and technology.
The End of Life Policy only applies to End of Life and End of Sale announcements made in all product series on or after January 2016, for all Smart Vision Lights product lines. The Policy does not apply to product that is already subject to an End of Life and/or End of Sale announcement.
The general policy guidelines are:
- As a general rule, Smart Vision Lights will provide 30 days’ notice of the affected product's end-of-sale date and/or the last day when the affected product can be ordered. This notice will appear on the Smart Vision Lights.com site at http://smartvisionlights.com/products-end-of-life-policy and we encourage you to visit this site regularly as it contains useful information regarding Smart Vision Lights end-of-life program. Sign up at the Smart Vision Lights Notification Service to receive notifications.
- Access to Smart Vision Lights Technical Assistance Center (TAC) will be available between the hours of 8:00 a.m. and 5:00 p,m. EST, Monday through Friday.
- Warranty replacement parts will be replaced with the new LLPX series light. Please contact Customer Service for a Return Materials Authorization (RMA).
Here is an explanation of some of the terms that we have used in this notice:
End of Product Life Cycle: A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End-of-sale date: The last date to order the product through Smart Vision Lights point-of-sale mechanisms. The product is no longer for sale.
Hardware: The physical product and its physical components.