These days, it can be hard to find good news. So we’d like to share some with you. We recently polled our distribution partners, asking them to rank how SVL performs compared to other lighting suppliers on several key issues from product design to customer service.
The survey responses were pretty lopsided — in our favor, thank goodness. The vast majority of respondents put us at the top of the lighting supplier list in every category, including product ease of use, customer service, delivery, new product releases, and product technical data.
We also heard distributors’ suggestions about areas where SVL could improve, such as product delivery, which has always been a focus for us as we strive to deliver all standard products within three days on average. Offering the fastest average product delivery in the industry is why we have aggressively expanded our staff in the past year to keep up with sales growth while maintaining the highest levels of quality and customer service.
SVL values the feedback from our distributors; you’re on the front line with customers and know their challenges in machine vision lighting. SVL wouldn’t be half the company we are today without your input and continued trust in our products and services.
P.S. For those of you with application stories, we’ll be in touch soon. And keep your eyes peeled for your FREE set of mini LM and RM lights — our way of thanking you just for sharing.